H.6.Investigation: the complaint was created for software issues on the bd veritor plus analyzer (p/n 256056, s/n (b)(6).The customer reported the analyzer gave false positive results.The device history record for bd veritor plus analyzer, sn (b)(6), was examined and showed no discrepancies relate to this issue that can be correlated to this complaint.The reader passed all tests including the final assembly process, oqa, source inspection, functionality, and final packing test and manual inspection.The veritor plus analyzer, sn (b)(6), was not returned for investigation and hence the root cause was unable to be determined.Therefore, complaint is not confirmed.See h.10.
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