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Investigation summary: the device history record (dhr) is established based on the serial number sticker on the device package.A serial number was not provided, therefore the dhr could not be reviewed.As part of the manufacturing process, all dhrs are reviewed and approved by quality, prior to release of the product.Since a sample was not returned for evaluation and no photos were provided, a product failure analysis could not be performed, and a root cause of the reported issue was unable to be determined.The manufacturing process of the y-port assembly, tests and inspections were reviewed.All devices are 100% tested and inspected prior to release.The feeding tubes cannot be packaged if they fail at any station during the manufacturing process.The leak test station can detect any y-port assembly issues including leaks and breaks.No assembly issues were found during the past 12 months.The fni station pulls and inspects y-port assemblies for quality and no y-port crack issue were found on the production line.The raw material performance was also reviewed.40.6kpcs of the y-port were assembled on the production line in past 12 months; no y-port detach, or crack issues were found during the manufacturing process.Based on the available information a corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to the current quality standards and inspection procedures.If a sample is received at a later date, this complaint will be reopened for further investigation.This complaint will be used for qa tracking and trending purposes.
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The customer reported that the iris feeding tube has a port that can become disconnected when in use.There is no way to secure the port (it is under a luer lock), thus tube feeding solution can end up not infusing into the patient.Once this port becomes disconnected, the pump will continue to pump formula all over the patient and the floor.Nurses have tried to tape the port shut to keep it from spilling but it does not secure the tubing correctly.
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