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Product complaint #: (b)(4).Additional pro-codes: mnh, kwp, osh, kwq, mni.A review of the receiving inspection (ri) for viper prime x-tab, 7x45mm ti was conducted identifying that lot number tbslw was released in a single batch.Batch1: lot qty of (b)(4) units were released on 11 sep 2017 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Device history batch null, device history review the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Investigation summary: background: libertas: it was reported that on (b)(6) 2021, the viper prime x-tab, 7x45mm ti was broken during reverse logistics audit of returned device at millstone.There was no patient involvement and no additional information is available.This complaint involves 1 number of device.Investigation flow: damage.Visual inspection: viper prime x-tab, 7x45mm ti (part: 186770245, lot: tbslw, qty: 1) was returned and received at us cq.Upon visual inspection at cq, it is observed that the most distal tip of the screw shank got broken.No other damage was noticed with the returned device.Thus, the complaint is being confirmed.Device failure/ defect was found.Dimensional inspection: dimensional inspection of the relevant feature of the received device was not performed at cq due to post manufacturing damage.Documentation/ specification review: the following drawing(s) was reviewed: no design issues or discrepancies were found during this investigation.Complaint was confirmed.Investigation conclusion: the complaint is being confirmed for viper prime x-tab, 7x45mm ti (part: 186770245, lot: tbslw) as the most distal tip of the screw shank got broken.While a definitive root cause could not be determined for the reported problem, it is possible that the tip of the device got encountered unintended forces.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/specification review.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on (b)(6) 2021, the viper prime x-tab, 7x45mm ti was broken during reverse logistics audit of returned device at millstone.There was no patient involvement and no additional information is available.Concomitant product: viper prime x-tab, 7x45mm ti.This complaint involves one (1) viper prime x-tab, 7x45mm ti.This report is1 of 1 for (b)(4).
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