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Information provided by importer: complaint products were not returned for evaluation.Retain strips of specified lot were tested with reference meter and passed testing with no failures detected.If either meter or strips is returned, arkray(the importer) will evaluate the product and file a follow-up report.Manufacturer narrative: in-house clinical capillary blood test (finger tip blood test) for the retain meter and the same lot of retain strips is conducted.The results are passed with specified specification.Please refer to the attachment named "21000006-s8 finger-tip test results" for details.Root cause or possible reason for this complaint has not been identified.If the complaint meter or strips returned from the user through the importer, we, apex biotechnology corp.(the manufacturer) will evaluate the product and file a follow-up report.
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Meter is less than two months old.Meter, test strips and lancing device stored in the pouch in a drawer in his bedroom.Has been a diabetic awhile.At the time of this call, the meter's date and time were not accurate and were showing (b)(6) 2021, not (b)(6) 2021.Had been doing a side-by-side test with a continuance blood sugar testing system (libre) at the same time as using this meter per doctor's request.The libre was showing him along his lower rungs, while the expression meter at the same time was showing him high.He does have a recent a1c test result of 5.7 and previous ones of 5.5.He was taking additional readings during the week.Customer was noticing some fluctuations in the readings during the week.Around 8 pm on (b)(6) 2021 he received a reading of almost 400.He had not taken his long-term insulin yet.He normally takes that around 10-11 pm at night when he is going to bed.He took some additional short-term insulin, which he had initially taken at about 7 pm when he had dinner.In the early morning, he was still concerned so he took some additional readings which were in the 300-400 range.He took some more short-term insulin since it was not going down.Caller said he felt like he was going into shock so called for ems services.Told them on the phone he felt like he was going into shock.Said he could not get his blood sugar to go down according to the meter.Caller said by time ambulance got to his residence, he could not think and was feeble.He wanted to lay down and sleep.He does not remember what was said while he was on the ambulance.The blood sugar reading at the hospital was 17.They kept him overnight for observation and he was released late on (b)(6) 2021.He then came home and did a couple control solution tests.They were reading within range on the bottle of 100 and 101.Range for level 1 is 92-124.
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