Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: a complaint lot history check was performed on lot # 0041226 for needle hub separates.This is the 1st related complaint for needle hub separates on lot # 0041226.A review of risk management 150rmn-0001-16 revision 14 indicates that the potential risk of this specific reported incident (syringe, unable to perform function) was captured and addressed.Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.A review of the device history record was completed for batch# 0041226.All inspections and challenges were performed per the applicable operations qc specifications.There were two (2) notifications [200878340] noted that did not pertain to the complaint.There was one (1) notification [200878718] noted for out of spec shield pull as no samples and/or photo(s) were received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.Based on the above, no additional investigation and no capa/sa is required at this time.
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