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Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The investigation was performed complaint description, cs reports, system history and system log files.The investigation of log files shows that during procedure the system entered backup review mode with limiting post processing functionality due to an issue with a drive.This means that due to the drive issue the system switched to the "backup review mode", as it is intended for such cases, which is a mitigating factor for this issue.In this mode, radiation is available, and the images can also be displayed on the monitor in the examination room, but these images cannot be transferred to the ivs as desired and not further processed or sent on.After hardware replacement by the customer service engineer there were no further issues reported and the system works as intended.In addition, the spare parts consumption was checked and a possible general fault that would require corrective measures of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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