| Model Number |
XPER FLEX CARDIO 2010 REV D |
| Medical Device Problem Code |
Incorrect Measurement (1383)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
02/09/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Phone number (b)(6).
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Event or Problem Description
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The customer reported problems with nbp measurement.During operation, the monitor showing ecg signals froze.There was no reported patient impact / injury.
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Additional Manufacturer Narrative
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Analysis was performed by onsite service personnel which included testing of the actual device involved.The results of the analysis confirmed the device did not behave as expected.Based on the results of the analysis, it was determined that the product has malfunctioned.The cause of the reported problem was not established; however, it appears to be related to the software of the flex cardio device.The issue was resolved by replacing the flex cardio device.Based on the information available and results of additional analysis, no further action is necessary at this time.If additional information is received, the complaint file will be reopened for further investigation.This report is in reference to mfr report number 1051786-2021-10001.The case was re-opened review, and corrections have been made to bring the report up to current standards.
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Event or Problem Description
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Philips received a complaint on an xper flex cardio 2010 rev d indicating that during operation, the monitor showing ecg signals froze.The device was in use on a patient at time of event, there was no adverse event reported.
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Search Alerts/Recalls
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