The event has been reported with a delay due to our retrospective examination of the record.At the time (2019-03-14) the complaint was reviewed and found not to be reportable.Current day, we compared the record with equivalent events, and found an inconsistency with the reporting decisions.With the current knowledge and the current team of complaint handlers, we have come to conclude the event should have been reported.As a remedial effort, we will report it within capa # (b)(4).Product was received on 2019-04-02 for investigation in the laboratory of manufacturer.In visual inspection of the complaint sample, a hole was found on the sterile bag 700004149, the package of the cap.This damage affects the sterility of the product therefore product cannot be used.The failure torn on the package of the cap can be confirmed.No failure was found on the package of the hemoconcentrator itself.The complaint was also investigated by getinge cp antalya.Investigation shows that the failure could be occurred during packaging process and not be noticed by operators.Operators may not be careful about visual controls.Also regarding similar issues maquet cardiopulmonary gmbh has been initiated a capa(b)(4) based on several complaints showing the same symptoms with different material numbers than the one in this complaint, in order to determine the root cause and initiate further actions to determine corrective measures for the failure.Possible cause, which needs to verify with ongoing packaging test, design/ material of current sterile bag of the tight cap.Possible action design/ material change into a tyvek based blister packaging.Device history record was reviewed.There were no references found, which are indicating a nonconformance of the product in question.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonarys trending program and additional investigations or corrections will be implemented in case of adverse trending.
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