The information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the unit not holding a charge was confirmed; the scanner shuts down prematurely when ac power is removed.The root cause of the reported issue of the scanner shuts down prematurely when ac power is removed was identified as an internal li-ion battery failure.A history review of serial number (b)(4) showed one similar complaint from this serial number.The similar complaint has been reported by the same us facility.The previous complaint evaluation for this serial number ((b)(4)) are: confirmed, root cause was identified as a failure on the lithium-ion battery.(reference: mdr number 3006260740-2019-01669).
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