Information was received from a healthcare provider (hcp) regarding an implantable neurostimulator (ins).The reason for call was caller stated that patient uses a magnet to turn ins off and reported whenever patient goes near a microwave, their ins turns off and on.Caller stated patient also reported when they go into jewelry stores, they set the alarms off, their device flickers and their arm "goes weird".Caller stated patient would like to have system removed.The caller was asked if patient is still using the system since they are still using a magnet to turn ins off and caller agreed.Troubleshooting was not required.The issue was not resolved through troubleshooting.The caller was redirected to tss reviewed to have patient contact ps for physician listings and that technology has changed so that with a more current system, issues the patient reported should be less likely.Surgical robot.
|