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Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Without a lot number the device history records review could not be completed.Product was not returned.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H3, h4, h6: device history lot: part number:357.369.Synthes lot number: h731990.Supplier lot number: n/a.Release to warehouse date: 25apr2019.Expiration date: n/a.Supplier: (b)(4).No ncrs were generated during production.Device history batch null, device history review review of the device history record showed that there were no issues during the manufacture of this product, and any subcomponents, which would contribute to this complaint condition.Investigation summary: background: drill sleeve is not straight anymore.Investigation flow: damage.Visual inspection: guide sleeve f/helical blade f/tfn (part# 357.369, lot# h731990, qty# 1) was returned and received at us cq.Upon visual inspection at cq, it is observed that the device looks good without any physical damage.The surface of the device shows normal wear consistent with the device use which would not contribute to the complaint condition.The epoxy markings on the device looks good.Dimensional inspection: dimensional inspection of the received device was not performed at cq as no physical damage was evident during investigation.Document/specification review: the following document(s) was reviewed: -blade guide sleeve, trochanteric fixation nail: 357_369 rev.H and rev.J no design issues or discrepancies were found during this investigation.Complaint not confirmed.Investigation conclusion: the complaint cannot be confirmed for guide sleeve f/helical blade f/tfn (part# 357.369, lot# h731990) as no damage was identified with the returned device.A definitive root cause could not be identified for the reported problem.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/specification review.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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