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Additional information: d4, h4.H3, h6: the batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of the finished product specification.There was also no issue identified during the manufacturing process that could have caused or contributed to the complaint problem.A complaint history review found a small number of similar instances of the reported event.There is nothing to indicate that this is outside of acceptable rates of occurrence.The device intended for use in treatment was returned and was found to be as described in the complaint therefore establishing a relationship between the reported event and the device.We have not been able to establish a definitive root cause for this issue.It was reported that when the dressing was opened it was stuck to the back paper and could not be removed.Probable root cause is incorrect storage of the dressings.The dressings must be stored according to the conditions detailed in the ifu, as environmental changes such as temperature can alter the adhesive nature of the dressing.The users of the device are therefore advised to consult the ifu, to delineate future occurrences of the reported issue.This guide provides comprehensive instructions of the operation, use and limitations of the device, including the correct conditions in which the dressings should be stored.As the event reported did not allege a significant non-transient harm to the patient or user, no clinical review or risk management review are required.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.H5.
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