Model Number 27093 |
Device Problems
Failure of Device to Self-Test (2937); Therapeutic or Diagnostic Output Failure (3023)
|
Patient Problem
Insufficient Information (4580)
|
Event Type
malfunction
|
Manufacturer Narrative
|
The device was returned to an authorized resmed third party service center for an evaluation and service.The customer was issued with a replacement non-return valve (nrv) and top case as part of a warranty claim.Resmed reference #: (b)(4).
|
|
Event Description
|
It was reported to resmed that an astral device had an unresponsive touchscreen and failed to complete its internal self-test.There was no patient harm or serious injury reported as a result of this incident.
|
|
Manufacturer Narrative
|
The astral device was not returned to resmed.An investigation was performed on all available information.Based on all available evidence and complaint investigations of a similar nature, the investigation determined that the unresponsive touchscreen was due to a software issue while the failure to complete its internal self-test was due to a faulty/defective nrv.Resmed's risk analysis for this failure mode concludes that the risk is acceptable.Resmed reference #: pr 2239014.
|
|
Event Description
|
It was reported to resmed that an astral device had an unresponsive touchscreen and failed to complete its internal self-test.There was no patient harm or serious injury reported as a result of this incident.
|
|
Search Alerts/Recalls
|