The valve was received for evaluation: dhr - lot number 4772338, conformed to the specifications when released to stock.Failure analysis - the valve was visually inspected; the stator was dislodged and a mark and crack in valve casing was noted.The valve passed the tests for occlusion, leak and magnets.The valve was reflux tested; failed due to the dislodged stator.The valve was dismantled and examined under microscope at appropriate magnification: a bump mark and cracks were noted in the valve casing.The root cause for the issue reported by the customer (a "wheel "on shunt is defective) is linked to the dislodged stator.The root cause for the dislodged stator is due to the valve receiving a hard knock.The root cause for the bump mark and cracks in the valve casing is due to the valve receiving a hard knock.
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