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Manufacturer's investigation conclusion: the reported event of damaged power cables and fluid ingress was not confirmed.The hm2 system controller, serial (b)(4), was not returned for analysis.Per provided information, the controller had a damaged power cable from usual usage and had a fluid ingress from a pin point hole.The exchanged controller will not be returned.A root cause of the reported event was not determined through this analysis.Device history records were reviewed and showed no deviations from manufacturing or qa specifications.(b)(4) was shipped to the customer on 04oct2019.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.Heartmate ii instructions for use section 7-¿alarms and troubleshooting¿ and heartmate ii patient handbook section 5-¿alarms and troubleshooting¿ explain how to properly interpret and troubleshoot alarms including power cable disconnect.Heartmate ii instructions for use section 8-¿equipment storage and care¿ and heartmate ii patient handbook section 6-¿caring for the equipment¿ explain how to properly maintain the integrity of the system controller, and state how to store, transport, and maintain the system controller to prevent damage.No further information was provided.The manufacturer is closing the file on this event.
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