The device, intended to be used in treatment, has been returned for evaluation.A visual inspection was performed and showed defects to the outer case.The functional inspection found that the device was noisy and could not maintain pressure, establishing a relationshiop between the device and the reported event.The root cause was identified as a defective vacuum motor.A review of the associated batch manufacturing records confirmed that the device met manufacturing specifications at the point of release.A complaint history review found further instances of the reported event.This investigation is now complete with no further action deemed necessary.We will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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