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The complainant indicated that the device will not be returned for evaluation; therefore, a failure analysis is not available, and we are not able to determine the relationship between this device and the cause for this event.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If additional information or the sample is received, the investigation will be reopened and responded to accordingly.
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The customer reported the patient experienced severe perigastrostomal granuloma, with continuous bleeding and local infection.The customer believes the top of the button is not ergonomic and states it enters with great difficulty.Consequences to the patient were: cauterization of granuloma, prolonged therapy, and need of frequent replacement.
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