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This report is being submitted to relay device evaluation results and additional information.The following sections are being reported: b4: date of this report was updated.D9: device availability was updated.G3: date received by manufacturer was updated.G6: type of report was updated.H2: type of follow up was updated.H3: device evaluated by manufacturer was updated.H6: component code was added: 4755.H6: investigation type codes were added: 4109 and 4111.H6: investigation findings code was added: 3252.H6: investigation conclusions codes were added: 4307.H10: narrative/data was updated.The product was returned and the reported event was confirmed following visual and pictorial evaluation.Based on the evaluation, device malfunction has occurred.However, there is no existing nonconformance / capa / hhe/d / ie / product hold against the reported devices that did or could cause or contribute to the reported event.Monthly post market trending review identified no adverse trends or actionable trends for the reported event or device.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming products.Therefore, based on the available information, the product was within specifications and conforming when the unit left zimmer biomet.The dhr was not available electronically for the subject lot number (1226430).Therefore, it could not be further reviewed at the time of the investigation.A notification has been sent to manufacturing to request the dhr for review.The pce will be reopened and updated if there is any indication of nonconformance, or any possible manufacturing issue related to the reported event.Complaint history review was performed for the reported lot (1226430) for similar complaints/events and no other complaints were identified.Functional testing could not be performed since the device was fractured.Therefore, the reported event could not be recreated.Based on the investigation, risk review and ifu, the most likely causes determined from the investigation are improper techniques used during placement or use of implant outside of intended use.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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