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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of poor image quality was confirmed.The scanner image is displaying rain like image.The root cause of the reported issue is a probe failure.A history review of serial number (b)(6) showed one similar complaint from this serial number.The similar complaint has been reported by the same us facility.The previous complaint evaluation for this serial number (b)(6) are: 1.Confirmed, root cause was identified as display or visual feedback problem.(reference: mdr number 3006260740-2020-00827) h3 other text : evaluation findings are in section h.11.
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