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Date of event: the exact date of event is unknown, not provided, but the best estimate date is (b)(6) 2021.If implanted, give date: not applicable, the healon product is not an implanted product.If explanted, give date: not applicable, the healon product is not an implanted product.Phone number: (b)(6).Device manufacture date: unknown, as the lot number was not provided.There is no indication that the device is available and is going to be returned for evaluation; therefore, a failure analysis of the complaint device cannot be completed.As the lot number is unknown no further investigation can be performed.If there is any relevant information received, a supplemental medwatch will be filed.Attempts have been made to obtain missing information; however, to date, no response has been received.All pertinent information available to johnson and johnson surgical vision, inc.Has been submitted.
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A surgery center reported the product did not behave as usual (performance was not specified) and because of that they suspect the product came from an outside vendor and had been stored outside throughout the night.It was indicated that the product looked normal, however following cataract extraction procedures two patients suffered eye infections resulting in blindness.The customer noted that they are not blaming the product, or johnson & johnson and that they are only trying to rule out the variables for these cases where the viscoelastic product used may have previously been frozen and brought back to room temperature prior to use.The customer stated he could not confirm knowledge if the item had in fact been frozen but did indicate the surgeon performing the surgeries stated he felt the item was not performing as expected (performance was not specified).No patient information could be provided.It was noted that the surgeries took place in the month of (b)(6).No further information was provided.
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