H3, h6: the cori console p/n rob10024 (b)(6) intended for use in treatment was returned.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The reported problem was confirmed.The console lcd screen is not functioning.After further dis-assembly the ribbon cable behind the lcd screen is disconnected and the connector latch is broken.A review of device records using the nc database(s), (legacy bbt, caweb4 and smartsolve) confirmed no abnormalities were reported on this device during manufacture.A complaint history review for similar reported/confirmed complaints has identified prior events.The most likely cause of this event was that the cable was not secured correctly in manufacturing.Based on the investigation, no further containment or corrective action is recommended or required at this time.
|