Reported event: an event regarding inaccurate resection involving a mako tka software was reported.The event was not confirmed.Method & results: -product evaluation and results: review of the case session files was not performed as case session data was not fully provided.Crisis logs have been provided but both crisis logs and patient session files are required to evaluate software failures.A review of similar complaints related to inaccurate cuts have noted the following tips to resolve ant potential issues with the surgeons cutting technique.1.Approach bone slowly, 2.Let the saw do the work, don't push/pull off plane (light touch), 3.Double-pass distal cut (and any hard bone), 4.On final pass, ensure blade is powered on before contacting bone, 5.Do not change leg flexion or tilt between femoral cuts.The field service engineer reported: problem reproduced? no.Trouble shooting notes: none.Work performed: completed kinematic calibration on left and right surgical sides.Confirmed all transmission cable at nominal tension.Verified arm accuracy has passing results.All required testing has passing results.Work order disposition: system investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.Clinician review: no medical records were received for review with a clinical consultant.Product history review: a review of device history records shows that rob915 was inspected on 05 june 2019 and the quality inspection procedures were completed with no reported discrepancies -complaint history review: a review of complaints in trackwise related to p/n 219999, robot number: rob915 shows 0 similar complaints for tka software - inaccurate resection.Conclusions: the alleged failure mode was not confirmed or reproduced by an field service engineer however, the fse conducted a kinematic calibration on left and right surgical sides, confirmed all transmission cables were at nominal tension and verified arm accuracy had passing results.In addition to this a pm was conducted.The exact cause of the event could not be determined because insufficient information was provided.Further information such as return of the patient session files are required to complete a full investigation for determining root cause.Successfully completed all checks, verifications, and calibrations.System is ready for clinical use.No additional investigation or specific actions are required.If additional information is received then the complaint will be reopened.
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