| Model Number |
9734060 |
| Medical Device Problem Codes |
Display or Visual Feedback Problem (1184); Human-Device Interface Problem (2949); Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/06/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Concomitant medical products: other relevant device(s) are: product id: 9735226r, serial/lot #: unknown.If information is provided in the future, a supplemental report will be issued.
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Event or Problem Description
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Medtronic received information regarding a navigation device used during a cranial resection.It was reported that they were in the registration task in the software and then the model disappeared and the middle of the screen became blue.The clinical specialist (cs) was able to move back in the software, but when he re-entered the registration task, the issue had not resolved.Kenneth attempted to exit out of the software to reboot and at that time the screen went black and a message stating "dvi searching" showed on the system.Kenneth had rebooted multiple times without resolution.The rack computer was showing the same message.Navigation was aborted.The case was continued with the a different system.There was a delay of less than one hour and no impact to the patient.
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Additional Manufacturer Narrative
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H3: a manufacturer representative went to the site to test the navigation system.The system was performing as intended and no parts were replaced at the time.H6: additional review indicated codes d15, b17, and c20 are no longer applicable to the event.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Event or Problem Description
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Additional information was received from the manufacturer representative.It was reported that they were on site and were able to get the system to power on, but the software again was missing the exam information as it remained blue.It was noted that the system was then powered down and the computer never returned to the home screen.A replacement computer was requested.
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Additional Manufacturer Narrative
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Additional system service was performed.Hardware parts were replaced.Previously reported code b01 is applicable, as are codes c07 and d02.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Additional Manufacturer Narrative
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H3: analysis found on computer- analysis determined that the ent software was slow to start and slow to exit along with small blue window in center of screen when trying to exit.Cranial program booted and was able to exit as normal.B01, c10, d02 applicable codes.Sn/lot# updated 1805207.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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