Additional information provided in d.9, h.3, h.6 and h.10.The customer did not retain the product lot information for this infiniti procedure pack, therefore the device history records traceable to the reported procedure pack could not be reviewed.The customer reported that the infusion sleeve was to fragile.The returned sample was visually inspected and the issue was confirmed, a cut was found in the shaft of the infusion sleeve.The damage appears to have what resembles phaco tip piercing damage at the center section of the shaft.The root cause of the customer¿s complaint is most likely related to user handling during set-up.The marks on the sleeve have what resembles phaco tip damage; when the sleeve was installed over the phaco tip and the tip pierces the sleeve.After the investigation of this complaint, it has been determined that no action will be taken at this time as the root cause is unknown; however, user handling is suspected.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.The manufacturer internal reference number is: (b)(4).
|