It was reported that, during preventative maintenance of cori, they entered an existing test case and the pedal would not connect.Therefore, they unplugged and re-plugged the pedal, but the connection light would not light up.So, they powered down system, restarted and created new test case.The pedal connected at connection screen, and they advanced to bur options, but a pedal disconnection pop-up.They unplugged and re-plugged to clear it, but it took multiple tries.There was no patient involvement.No other complications were reported.
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H3, h6: the cori footswitch p/n rob00026 (b)(6) used for treatment was returned.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The evaluation followed performance verification for the footswitch.The reported problem was not confirmed.The footswitch tested and ran through the steps and functioned properly with no defects.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem was not confirmed, no reasonable contributing factors could be identified based on the received complaint information and investigation results.Based on the investigation, no further containment or corrective action is recommended or required at this time.
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