| Model Number |
10143406 |
| Medical Device Problem Code |
Operating System Becomes Nonfunctional (2996)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/22/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Siemens is conducting a thorough investigation of the reported events.As this event is under investigation, a root cause has not yet been determined.A supplement report will be filed upon completion of the investigation.
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Event or Problem Description
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It was reported to siemens that a malfunction occurred while operating the arcadis varic gen 2 system.During a procedure, the user reported that the device could not display the image.We are unaware of any impact to the state of health of the patient involved.Siemens has requested additional information in order to conduct an investigation of the reported event.
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Additional Manufacturer Narrative
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Siemens has completed an investigation of the reported event.The cause of the complaint could not be determined.The investigation was performed considering complaint description, cs reports and system history.Because there were no log files, images or other information provided by the customer, this investigation result is based mainly on the statements of our system specialists.When the pc freezes/hangs and does not display an image, this indicates an issue with the pc hardware.The maintenance department, a third party organization, cleaned and reseated the cabling on the pc and the problem was solved.The system is working properly now and no parts were exchanged.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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Search Alerts/Recalls
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