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Complainant part is not expected to be returned for manufacturer review/ investigation.Customer quality investigation: the ti matrixmidface univ med wall pl/0.6 was not returned, and the investigation will be completed based on the supplied photo.The photo was reviewed, and the complaint condition was confirmed as the photo showed the most distal hole close to the edge of the plate was deformed.The medial wall plate was not returned and as received, dimensional, and material review were not applicable.Manufacturing record evaluation a manufacturing record evaluation could not be performed as the lot number could not be determined from the provided image.Conclusion: no definitive root cause was able to be determined as the circumstances surrounding the event are unknown.During the investigation no unidentified product design/ manufacturing issues or discrepancies were observed (based on the images) that may have contributed to the complaint condition.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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