Investigation x-review dhr x-inspect returned samples *analysis and findings complaint #(b)(4).Distribution history: this complaint unit was manufactured at csi on 12/16/2015 under wo #188340 & 182200 and shipped on 01/25/2016.Manufacturing record review: dhr's 188340 & 182200 were reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: no additional service history records found for this unit.Historical complaint review: a review of the 2-year complaint history showed similar reported complaint conditions.Product receipt: the complaint unit was returned on a repair.However, based on log 96041, this unit was at csi on 3/25/2021.Visual evaluation: visual examination of the complaint unit revealed no physical damage.Functional evaluation: complaint unit was functionally evaluated and found to function properly.Root cause: the product tested to specification as the device was found to meet all visual and functional test specifications.Root cause not applicable as the complaint condition was not confirmed.Correction and/or corrective action the unit was tested to specifications and returned to the customer.No further corrective action is necessary, as the complaint condition was not confirmed.Preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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