The ventilator was investigated on-site by our field service engineer.The ventilator failed flow transducer test during pre-use check.The inspection revealed that moisture/water traces inside the air gas module.The provided pictures confirmed the water traces in the air gas module.The provided logs confirmed the reported flow transducer test failure.The conclusion was that the reported failure was resolved by replacing the air gas module.Moisture/water in supply gases into a gas modules can cause failure which might lead to a stop of ventilation or high pressures.Alarms will be generated.According to the user's manual, maximum levels of water, (h2o < 7 g/m3) in the supplied gases to the ventilator must not be exceeded.The source of moisture/water into a gas module is moisture from external compressor.Since no parts have been returned for investigation, the root cause of the reported event has not been determined.
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