Initial reported addr 1: (b)(6).Investigation summary: evaluating the images provided it was possible to observe empty packaging and loose parts.Furthermore, a device history record review showed no rejected inspections or quality issues during the production of the provided lot number that could have contributed to the reported defect.According to the investigation carried out, a possible cause of the defect could have been operational failure when packaging the product.The operator put the discarded packaging together with the material and did not see that a loose part without packaging was in the box.We inform that the current controls to detect the incident are performed through visual inspection in the packaging process.The operators of the production line will be notified of the occurrence.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Investigation conclusion: checked the quality notifications and maintenance records, and found no potential records related to the failure.However, it was possible to confirm the deviation through the analysis of the photo sent by the customer.The operators of the production line will be notified of the occurrence, it will be registered in the note: (b)(4).
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