Catalog Number 8000.COM05 |
Device Problems
Decrease in Pressure (1490); Device Displays Incorrect Message (2591)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/22/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The product is not available for investigation.The complaint will be investigated based upon the information from the logfiles and device history records.
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Event Description
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We were informed that during a combined procedure, in step core vitrectomy, error message "pum72" was displayed on the screen.After confirming the notification on the touchscreen to start recalibration of the failing sensor, the eye became very soft.No surgical delay or actual patient harm occurred.
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Event Description
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We were informed that during a combined procedure, in step core vitrectomy, error message "pum72" was displayed on the screen.After confirming the notification on the touchscreen to start recalibration of the failing sensor, the eye became very soft.No report of a delay or that actual patient harm occurred.
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Manufacturer Narrative
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With regard to this complaint the eva surgical system was inspected on location and log files were provided for review.Review of the log files confirmed the occurrence of the pum72 error message indicating that "there is a difference detected between the aspiration pressure sensor and the backup sensor.For safety reason, pump is in pause mode." which was followed by the calibration of the sensors.However, the log files could not reveal any anomalies related to a decrease in irrigation which could result in the reported soft eye.Inspection of the eva surgical system on location did not reveal any anomalies and confirmed the eva system functioned within specification.Review of the complaint database indicated that no similar complaints have been logged on the eva surgical system subject to this complaint until today.Therefore, the investigation findings did not lead to a clear conclusion regarding the cause of the reported adverse event.The risk identified is included in the risk management documentation.Trend analysis indicates that the product is performing within anticipated rates.Therefore, no remedial or corrective/preventive actions will be undertaken at this moment.Complaints will be closely monitored to identify any significant adverse trends.No corrective or preventive actions will be implemented as a result of this incident.
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Search Alerts/Recalls
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