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Occupation: inventory control manager.Investigation ¿ evaluation: a visual inspection of the returned device was conducted.A document based investigation was also performed including an interview of personnel, review of complaint history, device history record (dhr), documentation, drawing, the instructions for use (ifu), and quality control data.One universa firm ureteral stent set was returned for investigation.Inspection of the returned device noted: the stent, positioner, and tether were returned in an opened outer bag.The tether was no longer attached to the stent, and was separated into 2 pieces.The length of the tether from the knot, one string was 48.4 cm and the other string was 49.5 cm.The stent had no tears or damage.The distal coil tip was smashed flat.The tips of the tether were not frayed.A review of the device history record found no non-conformances related to the reported failure mode.A review of complaint history records found one other complaint associated with the reported lot on the same complaint device, for the failure mode ¿stent not open.¿ this other complaint was reported by the same customer and at the same time as this complaint.Because there were no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, it was concluded that there is no evidence that nonconforming product exists in house or in the field.A review of relevant manufacturing and quality control documents was conducted.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: precautions the tether should be removed if the stent is to remain indwelling longer than 14 days how supplied upon removal from package, inspect the product to ensure no damage has occurred.Based on the available information, cook has concluded a definitive cause for the complaint could not be established.The risk analysis for this failure mode was reviewed, and it was determined that no actions are required.The appropriate personnel have been notified, and we will continue to monitor for similar complaints.
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As reported, during a ureteroscopy, the string (tether) on the end of a universa firm ureteral stent set was not secured on the stent.The tether was threaded through the stent.The issue with this device was discovered prior to making contact with the patient and it was not used.The device was returned 25mar2021 and inspection of the device found the tether had separated and was returned in two pieces.
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