The customer reported that the unit is having intermittent signal loss and wants someone to go on site.The customer was not interested in troubleshooting the problem, just wants someone to visit the site to look at the reported issue.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Attempt # 1: 04/19/2021 emailed the customer via microsoft outlook for patient information: the customer replied by simply stating; i would not be able to get the patient information, nor can i release patient information.Attempt # 2: 04/19/2021 emailed the customer via microsoft outlook for patient information: the customer replied by simply stating; i would not be able to get the patient information, nor can i release patient information.Attempt # 3: 04/19/2021 emailed the customer via microsoft outlook for patient information: the customer replied by simply stating; i would not be able to get the patient information, nor can i release patient information.Additional model information: concomitant medical device: the following device was used in conjunction with the cns: orgs: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.Returned to nihon kohden: ni.
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