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Product complaint # (b)(4).Complainant device/part is expected to be returned for manufacturer review/investigation, but has yet to be received.Without a lot number the device history records review could not be completed.The investigation could not be completed; no conclusion could be drawn, as no product was received.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H3, h4, h6: part number: 03.2603.108, lot number: 44p0569, manufacturing site: hägendorf, release to warehouse date: 05 march 2020.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Visual inspection: the remobilization tool f/lotus+uss-ii-polya (part #: 03.603.108, lot #: 44p0569) was received at us customer quality (cq).Visual inspection of the complaint device showed that component #1 (part # 60005962) was stuck inside component #2 (part # 60005960).Component #3 (part # 60025168) was not stuck and was also received along with the stuck components.Functional test: a functional assessment was not able to be performed as the two components (1 and 2) were stuck together despite many attempts to disassemble them by hand.Component #3 (part # 60025168) which was a sleeve was not stuck and was able to be assembled and disassembled with component #2.Can the complaint be replicated with the returned device? even though functional assessment was not able to be performed, the received condition of the device illustrates the unable to disassemble issue.Dimensional inspection: no dimensional inspection was performed due to the components being stuck together.Document/specification review: current and manufactured were reviewed.No design issues or discrepancies were identified.Complaint confirmed? yes.Investigation conclusion: this complaint is confirmed as the two components (1 and 2) were stuck together.No root cause could definitively be determined for the reported complaint condition.No new, unique or different patient harms were identified as a result of this evaluation.There was no indication that a design or manufacturing issue contributed to the complaint.No design issues were observed during the document/specification review.Based on the investigation findings, it has been determined that no corrective and/or preventive action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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