MAUDE Adverse Event Report: EBI, LLC. SOFT-TOUCH ELECTRODES, 72R; SOFT TOUCH ELECTRODES

Model Number	N/A
Medical Device Problem Codes	Patient-Device Incompatibility (2682); Insufficient Device Problem Information (3190)
Health Effect - Clinical Codes	Blister (4537); Skin Inflammation/ Irritation (4545)
Date of Event	04/11/2021
Type of Reportable Event	Serious Injury
Additional Manufacturer Narrative
Zimmer biomet complaint (b)(4).Date of event: (b)(6) 2021.Medical product: unknown.Therapy date: unknown.The device will not be returned for analysis; however, an investigation of the reported event is in progress.Once the investigation is complete, a supplemental medwatch 3500a will be submitted.
Event or Problem Description
It was reported by the sales rep that the patient is stating electrodes (not cover patches) are leaving blisters directly underneath the pads that are seeping fluid.Advised the patient to take the device off for 4-5 days until skin is completely cleared up.Patient is rotating pads as well.Called the patient back.Patient stated they were causing blisters.Both sides had blisters and broke.Went to doctor and advised him to rotate.Wore the 72r electrodes cover with a brace.He changes them every 2 days.He still wanted to use the 72r.Advised to change electrodes 2 times a day with rotation and no covers.Stated he will call back if he has any more issues.Said he will send out the 63b electrodes if the 72r electrodes continue to cause irritation.New 72r and 63b electrodes were shipped to the patient.
Additional Manufacturer Narrative
Corrections - b4: date of this report added, b5: updated the product was not returned for evaluation, d3: manufacturer address and email address, d4: udi, g1: contact office and manufacturer site, g6: report type.This follow-up report is being submitted to relay additional and corrected information.The device was not returned to highridge medical for evaluation.The reported event was unable to be confirmed due to limited information received from the customer.The device history record was reviewed, and no discrepancies related to the reported event were found.Root cause was unable to be determined as the necessary information to adequately investigate the reported event was not provided.If any further information is found which would change or alter any conclusions or information, a supplemental report will be filed accordingly.Highridge medical will continue to monitor for trends.
Event or Problem Description
It was reported by the sales rep that the patient is stating electrodes (not cover patches) are leaving blisters directly underneath the pads that are seeping fluid.Advised the patient to take the device off for 4-5 days until skin is completely cleared up.Patient is rotating pads as well.Called the patient back.Patient stated they were causing blisters.Both sides had blisters and broke.Went to doctor and advised him to rotate.Wore the 72r electrodes cover with a brace.He changes them every 2 days.He still wanted to use the 72r.Advised to change electrodes 2 times a day with rotation and no covers.Stated he will call back if he has any more issues.Said he will send out the 63b electrodes if the 72r electrodes continue to cause irritation.New 72r and 63b electrodes were shipped to the patient.The 72r electrodes were not returned for evaluation.

• Brand Name: SOFT-TOUCH ELECTRODES, 72R
• Common Device Name: SOFT TOUCH ELECTRODES
• Manufacturer (Section D): EBI, LLC.; 1 gatehall dr; suite 303; parsippany NJ 07054
• Manufacturer (Section G): EBI, LLC; 1 gatehall dr; suite 303; parsippany NJ 07054
• Manufacturer Contact: brianne mcgill ; 1 gatehall dr; suite 303; parsippany, NJ 07054 ; 9732999300
• MDR Report Key: 11776096
• Report Number: 0002242816-2021-00056
• Device Sequence Number: 11650318
• Product Code: LOF
• UDI-Device Identifier: 00812301020379
• UDI-Public: 00812301020379
• Combination Product (Y/N): N
• Initial Reporter State: IL
• Initial Reporter Country: US
• PMA/510(K) Number: P850022/S017
• Exemption Number: 5645646
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Consumer
• Initial Reporter Occupation: Non-Healthcare Professional
• Type of Report: Initial,Followup
• Report Date (Section B): 05/30/2024

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: Yes
• Is this a Product Problem Report?: No
• Operator of Device: Other
• Device Model Number: N/A
• Device Catalogue Number: 106130-20
• Device Lot Number: N/A
• Was Device Available for Evaluation?: No
• Was the Report Sent to FDA?: No
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 04/11/2021
• Supplement Date Received by Manufacturer: Not provided
• Initial Report FDA Received Date: 05/05/2021
• Supplement Report FDA Received Date: 06/01/2024
• Was Device Evaluated by Manufacturer? (Y/N): No
• Date Device Manufactured: 11/30/2020
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Unknown
• If action reported to FDA under 21 USC 360i(g), list FDA-assigned Recall Number or include a statement: N/A
• Patient Sequence Number: 1
• Concomitant Medical Products and Therapy/Usage Dates: SEE H10 NARRATIVE.; SEE H10 NARRATIVE.
• Outcome Attributed to Adverse Event: Required Intervention
• Patient Sex: Prefer Not To Disclose
• Patient Ethnicity: Non Hispanic