The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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An evaluation of the kangaroo pump was performed.The reported issue was confirmed due to sensor damage.The sensor was replaced and the problem was resolved.Additional actions were completed for preventative and cosmetic measures: the power connection label was replaced due to opening the unit, the back and front housings were replaced, the bump, hinge label, vinyl foot, tyvek vent and serial number label were replaced due to replacing the back housing, the badge and overlay were replaced due to the front hosing replacement, the gearbox was lubricated, the ultrasonic plug was broken and replaced.The rotor rollers were not spinning freely and was replaced.The unit was tested and is working as intended.No further actions are required at this time.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.
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