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The returned device was evaluated.The reported issue was confirmed.Functional testing found the breakout box tests failed, the unit was found to have shorted between phase-gnd, resulting in intermittent device usability.The definitive root cause of the failure mode was identified as a short between phase-gnd, which results in handpiece not recognized by console.The device history records for this product have been reviewed.All records indicate that the product was manufactured, tested in accordance with all applicable procedures, and met all final product release criteria.Review of manufacturing functional checklist, the handpiece was found to pass all functional tests, such as sequence 11, which requires proper motor activation for 10 seconds.It is unlikely that the handpiece left the facility with damages resulting in failure to recognize handpiece.This suggests the damages found were as a result of transportation or use.Per the instruction for use, the handpiece should be handled carefully.It should be carefully inserted and withdrawn from the patient, prolonged activation should be avoided where possible, and the handpiece should not be activated while adjacent to metallic objects.Olympus will continue to monitor complaints for this device.
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