Product complaint # (b)(4).A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified. evaluation: photos were returned for analysis.Upon visual inspection of the pictures, the box with lot number # could be observed.However, the mesh was not visible.The product was also returned for evaluation.Visual inspection evaluation was conducted on the returned device.Visual analysis of the returned sample determined that one opened sample of product was received for evaluation, the mesh was received torn in the foil packet and several damage could be observed as a result of the process of degradation beginning.The foil was inspected and multiples holes in cavity and excessive wrinkles were noted.This condition contributed to degradation process.As part of our quality process, the manufacturing records of this lot-serial number were reviewed, and the manufacturing standards were met prior to the release of this batch.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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