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Due to the automated mes system there are controls in the manufacturing process to ensure the product met specifications upon release.Visual inspection of the returned subject device revealed that the main coil was the only part of the device returned.The main coil was seen to be kinked bent and stretched.The main coil was detached from the pusher wire.A functional test could not be performed due to the condition of the returned device.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.Additional information provided by the customer indicated that the device was confirmed to be in good condition during preparation/prior to use on the patient and was prepared as per the dfu, continuous flush was set up and maintained throughout the clinical procedure, and the patient's anatomy was not tortuous.The main coil was seen to be kinked bent, stretched and was detached.The as analysed defects are indicative of the as reported complaint and therefore, the as reported complaint can be confirmed based on analysis.The as reported as well as the as analysed listed in the grid below will be assigned procedural factors as it appears to be associated with a product that met stryker design and manufacturing specifications and was used in accordance with the dfu, but performance was limited due to procedural factors during use.
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