Information was received from multiple sources (manufacturer representative, friend/family member) regarding a patient who was receiving baclofen (unknown) (500.8 mcg/ml at 154.15 mcg/day) via an implantable pump for intractable spasticity and cerebral palsy.It was reported that the patient was implanted on thursday ((b)(6) 2021) and by sunday around 12:30pm, the caller stated the patient was showing symptoms of baclofen toxicity and confirmed overdose showing hyperthermia, not alert, unresponsive, seizures and was in the icu due to hyperthermia.The patient had flex dosing which delivered a bolus approximately 12:30pm on sunday. on sunday ((b)(6) 2021), they decreased the dose and updated the pump at that time. they were trying to figure out what happened with the pump that day, however the pump records had been deleted for that time stamp.The patient was currently on flex dosing, and they wanted to see what the flex dosing was at the time. they had a 22.98 mcg bolus at 8am and 12noon (5 minute bolus duration). the time of the event, which was 12:30pm on sunday ((b)(6) 2021 was "accidentally" deleted by error by the pa. the caller was wondering if there was a way to get those records back.Information inquiries were reviewed. the caller stated the patient was currently able to maintain her temperature now that there were 3-4 days since the event. they were not expecting any permanent damage. the patient was doing much better. troubleshooting was not required. the issue was not resolved through troubleshooting.The caller was redirected to their hcp to further address the issue.The manufacturer representative (rep) called in and asked if a report was deleted on the tablet, is there any way to get the information. the information inquiry was reviewed.Additional information was received when the patient's mother called and gave more information around the symptoms the patient had at the time of the event. hypothermia, hypotension, unresponsive, no tone. the patient was doing better now. at the time of the event, temperature was so low they could not get a reading.Program log inquiries were reviewed.
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