The philips field service engineer (fse) secured log files to include intellivue information center (piic) audit logs as well as mx40 logs.While onsite, the fse performed tests and checked behavior and leadset unplugged response.The fse noted a previously configured blue inop sector alert and changed the inop severity to yellow.According to the fse, the mx40 is working as intended.Our philips product support engineer (pse) reviewed and provided an assessment of the piic and mx40 log data provided by the fse.According to the pse, the mx40 logs were incomplete and did not contain the pwm log data.The audit log.Xml file contained information for the incident timeframe and shows alarms related to spo2t no sensor, la lead off, ecg leads off, ressp lead off just prior to the ¿leadset unplugged¿ inop which was generated at 08:36:31 on (b)(6) 2021.According to the pse, the ¿leadset unplugged¿ inop was not acknowledged (by a user) until 12:11:59 on(b)(6) 2021.Moreover, the ¿spo2t no sensor¿ and ¿leadset unplugged¿ inops would have been displayed at the patient sector until the time they were acknowledged (silenced) by a user.Based on philips¿ review of the logs, the devices were determined to be working as designed.The investigation was provided to the reporter.The device remains at the customer site.
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