Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.A review of the manufacturing records was performed, and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Investigation conclusion: a complaint lot history check was performed on lot # 0105447 for blisterpack damaged.This is the 1st related complaint for blisterpack damaged on lot # 0105447.A review of the device history record was completed for batch# 0105447.All inspections and challenges were performed per the applicable operations qc specifications.There were zero (0) notifications noted that pertained to the complaint.As no samples and/or photo(s) were received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.Based on the above, no additional investigation and no corrective/preventative action (capa) or situational analysis (sa) is required at this time.
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It was reported that the syringe 1.0ml 29ga 1/2in bls experienced damaged or open unit packaging/seal where the sterility was compromised.The following information was provided by the initial reporter: at 09:20, on (b)(6) 2021 , when the hospital operating room nurses in the medical equipment inventory check, it was found the disposable use insulin syringe outer packing dirty, slightly damaged, sterile risk, to prevent infection, abandoned immediately and will damage the seal of medical equipment, all of these disposable sterile insulin syringe.
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