| Model Number |
1104B |
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/05/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Initial report (ref natus complaint# (b)(4)).Customer states their button is locked due to rust.Customer provided a photo of the unit.Customer was asked to return the complaint form and additional information on the part number and lot number.Customer wrote back saying this unit is a catheter, not a camcabl as originally reported.Complaint form was returned - confirmed the part will be returned for evaluation.Customer confirmed there was a delay in surgery due to this error.Customer was able to find resolution after opening a new catheter.Per (b)(4) complaint histories are reviewed routinely per quality system requirements and any complaint trends are assessed and documented as part of these reviews.No complaint trends have been identified.Acceptable risk associated with the complaint as per line 5.10 (b)(4) camino icp monitor risk analysis.
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Event or Problem Description
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Olm intracranial pressure monitoring kit - client claims that the button was locked, apparently it is rusty.Delay in procedure, resolved by catheter change.
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Event or Problem Description
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Olm intracranial pressure monitoring kit - client claims that the button was locked, apparently it is rusty.Delay in procedure, resolved by catheter change.
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Additional Manufacturer Narrative
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Follow up report 002 (ref natus complaint# (b)(4)).Affected product was requested to be returned on may 11th, may 19th, may 26th, june 2nd and july 20th 2021.Product was not returned for examination or testing.Review of product evaluation form shows no associated capas.Complaint history was reviewed for the previous two years and found 3 confirmed complaints, giving an incident rate of (b)(4).Review of medical device hazard analysis shows incident to identify as an acceptable risk.There are no capa's related to this issue and this complaint does not identify a deficiency in the product design and therefore a capa is not required.Device history record was reviewed and the catheter met all specifications prior to release.Service repair investigations will be conducted during the repair process and trend data will be reviewed per qms-004442.Depot repair could not confirm the failure as product was not returned.Manufacturing date was unavailable to be determined.Investigation result code: san diego|eds products|no return of device for evaluation.Closure rationale: complaint could not be verified, materials not returned for analysis.Complaint will be included in trending data for further review and investigation if needed.
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Additional Manufacturer Narrative
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Follow up report 001 (ref natus complaint# (b)(4)).Follow up with customer to request an update.Currently waiting for the affected product to be returned for evaluation.
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Event or Problem Description
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Olm intracranial pressure monitoring kit - client claims that the button was locked, apparently it is rusty.Delay in procedure, resolved by catheter change.
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Search Alerts/Recalls
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