|
The device was discarded and is not able to be returned to tidi for a formal investigation.The product manufacture includes a sealed seam which was reported to be broken or not intact; this defect was confirmed by an image submitted by our distributor.A historical complaint review was performed, this was the first complaint of this type.The device history record was reviewed with no manufacturing issues or non-conformances noted during the manufacture of this device.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.
|