The valve was returned for evaluation: failure analysis - the valve was visually inspected, some debris were noted on the outside of the housing.The valve passed the tests for programming, occlusions, leaks, reflux and pressure.No root cause could be determined as the technician could not confirm any problem with the valve at the time of investigation.The possible root cause for the issue reported by the customer "valve could not be programmed" could be due to "biosubstances interfere with programming mechanism" but, at the time of investigation, no programming or occlusion issues were noted.
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