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Product complaint # (b)(4).Additional narrative: additional product code: hto.Reporter is a j&j sales representative.The device was received, the investigation is in progress, no conclusion could be drawn at the time of filing this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H3, h6: a product investigation was conducted.Visual inspection: the 14.0mm reamer head for ria 2 sterile (p/n: 03.404.024s, lot #: 6823004) was returned and received at us cq.Upon visual inspection, it was observed that the reamer head prongs were broken and the broken fragments were returned.No other issues were identified.Dimensional inspection: complaint relevant dimensional inspection cannot be performed due to the post manufacturing damage / device geometry.Document/specification review: the relevant documents were reviewed: no design issues or discrepancies were identified.Investigation conclusion: the complaint condition was confirmed as the device was broken.Due to the trend with the broken ria 2 reamer heads identified during post market surveillance, the corrective and preventative action (capa) was raised to determine the root cause of broken head breakages.Additionally, the product issue escalation (pie) was initiated to define any further action related to the breakage.No new malfunctions were observed during this investigation that may have contributed to the complaint condition.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.H3, h4, h6: a device history record (dhr) review was conducted: manufacturing location: supplier ¿ (b)(4)/ inspected and released by: monument, release to warehouse date: 18-dec-2019, part number: 03.404.M024, lot number: 6823004 , lot quantity: (b)(4).Inspection instruction met all inspection acceptance criteria.Inspection sheet, incoming final inspection, met all inspection acceptance criteria.Certificate of compliance was reviewed and determined to be conforming.Certification for heat treat supplied was reviewed and determined to be conforming.Raw material certificate of compliance was reviewed and determined to be conforming.Raw material certificate of tests was reviewed and determined to be conforming.This lot met all dimensional and visual criteria at the time of release with no issues documented during the inspection or release of the product that would contribute to this complaint condition.H9: 3008812560-10/26/2020-001-c.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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