The following fields were updated due to additional information: d10: device available for eval yes.D10: returned to manufacturer on: 2021-05-24.H6: investigation summary: customer returned three syringes, all with 0.5ml graduation markings.No pouch was returned for identification.Visual inspection found that two of the three syringes appeared to have been bent, one significantly so.The location of the bending is around the needle hub in both syringes.Two samples received shield pull force testing.The pull forces required to remove the needle shields were 4.00 lbs for the unbent sample, and 5.28 lbs for the slightly bent sample.The significantly bent sample was too damaged to properly fit on the available test fixture.An attempt was made to remove this needle shield by hand, but it remained in place.The bent sections are potentially the result of significant forces applied to the syringe as a result of difficulties encountered while attempting to remove the needle shield.The specification states that all pull forces within the range of 0.85 lbs to 5.95 lbs are acceptable.Two of the samples were within specification with one approaching the upper limit.The significantly damaged syringe could not be tested but the pull force required to remove the needle shield is believed to be high based on the amount of force applied in an attempt to remove it.None of the samples disassembled during testing.A review of the device history record was completed for batch# 1012867.All inspections and challenges were performed per the applicable operations qc specifications.There were six (6) notifications noted that did not pertain to the complaint.Based on the samples received, bd was able to replicate or confirm the customer¿s indicated failure of the barrels bending in two of the three returned samples.Based on the samples received, bd was able to replicate or confirm the customer¿s indicated failure of the shield not detaching as intended.
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