The reported product was controlled in ambu production line and the functional tests were performed and passed.The product was within specifications when leaving the manufacturing site.The reported issue that the bag could not inflate can be due to a mechanical defect such as deformation due to improper storage or during transportation.The customer confirmed that he expected that storage or transportation issues had affected the product.However, as no sample was received the root cause could not be established.Additionally, as per stated in the ifu, a functional test of the device shall always be performed prior to use, in order to detect defects like this prior to use on a patient.The patient has been discharged from the hospital and back in her county of residence.Fda report reference number: mw5096666.
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