H10: the field service technician in charge for this center did not reproduce the reported fault during the on site service activity.The serial read out (real time device parameters and setting recording file) of the affected pump was not provided.However, through follow up communication, livanova learned that a similar event occurred with another pump connected to the same ep-pack can connector (the event was reported to fda under mfr report number 9611109-2021-00238).Thus, the serial read-out of the pump involved in the event 9611109-2021-00238 was analyzed revealing that the malfunction could be due to a can bus interruption or to a malfunction of the can interface of the pump.Considering that functional tests on pumps did not reveal any issue and that the same issue occurred on different pumps connected ad the same port of the e/p pack, a malfunction of the two roller pumps can be reasonably excluded as root cause of the event.For this reason, the e/p pack was requested back to manufacturer site for investigation.No defect/deviation could be reproduced or identified and the e/p pack was found to be working within specifications.As per equipment maintenance interventions prevention the two system boards will be replaced.Based on livanova service technician intervention findings, complaint history review, serial read-out analysis and functional tests, the malfunction could be restricted to a can bus interruption.In conclusion, the root cause of the reported pump stop was a can bus interruption that was most likely due to external interference from other devices or to an intermittent failure of the system boards of the e/p pack.
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