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Reporter is a synthes employee.Part: 03.010.112.Synthes lot: 5381283.Supplier lot: na.Release to warehouse date: march 06, 2007.Manufactured by synthes (b)(4).No nonconformance reports (ncrs) were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Visual inspection: the holding sleeve with locking device was returned and received at us customer quality (cq).Upon visual inspection, it was observed that the device was missing the coupling sleeve component.No other issues were observed with the returned device.Dimensional inspection: there was conclusive evidence that the returned device was missing components, so the dimensional inspection was not performed.Based on the date of manufacture, the current and manufactured revision of drawings were reviewed.Holding sleeve.The complaint condition was confirmed for the holding sleeve with locking device.There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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